FAQ
What are your facility hours?
8:00 AM - 8:00 PM - MON TO FRI
9:30 AM - 4:30 PM - SAT
CLOSED - SUN
Do I need a membership, or can I just drop in?
OF COURSE you can drop in! We have certain services for dropping by (No details for this)
What training programs do you offer, and are they for all skill levels?
We offer from beginners all the way up to pro level athletes (I only have Individual Sessions?)
How do I sign up for a membership, and what are the benefits?
Signing up as an athlete at The Lab comes with game-changing benefits designed to help players train,
compete, and level up their skills.
Can I rent a court for personal use, team practice, or private events?
MOST DEFINITELY! We have multiple “Hire The Court” Options available to anybody
Do you offer Individual coaching or group training sessions?
Yes we do. We Offer Both individual coaching as well as group sessions (Dont have group training info)
How do I sign up for tournaments or leagues?
We have local comp teams that you can register for RIGHT NOW, and down the track we are going to
have an AAU team so STAY TUNED! (Dont Have any of this info)
What is your refund or cancellation policy for memberships and sessions?
We understand that life happens. To cancel a booked session, please notify us at least 24 hours in advance.
Cancellations made with proper notice may be rescheduled. Cancellations under 24 hours or no-shows
may result in a loss of the session without refund. This helps us respect our coaches’ time
and allow other athletes to book in. (Need membership policy)
Do you sell merchandise, and do members get discounts?
Yes we do, we have new clothing coming out every 2 months so make sure you are tuned in all the time
The Lab Policies
We respect the privacy of all athletes and families. Any personal information collected (such as names, contact info, or medical details) is strictly used for registration, safety, and communication purposes. We do not share your information with any third parties without consent. Your trust matters, and we’re committed to keeping your data safe and secure.
Basketball and physical training come with inherent risks. While our team takes every precaution to ensure a safe environment, The Lab is not liable for any injuries that may occur during sessions or events. All athletes must disclose any pre-existing medical conditions before participation. We recommend athletes warm up properly and follow coach instructions at all times.
We ask that all athletes and guests respect our equipment and facility. Any intentional damage to property or gear may result in charges or suspension from sessions. The Lab is not responsible for any lost or damaged personal belongings brought into the facility.
The Lab does not provide personal injury insurance for athletes. All participants are encouraged to have their own health insurance in case of injury. By attending our programs, athletes and guardians acknowledge and accept this responsibility.
All purchases of apparel, merchandise, or training packages are final unless the item is faulty or damaged upon arrival. In such cases, please contact us within 7 days of receiving the item to arrange a return or exchange. Proof of purchase is required.
We understand that life happens. To cancel a booked session, please notify us at least 24 hours in advance. Cancellations made with proper notice may be rescheduled. Cancellations under 24 hours or no-shows may result in a loss of the session without refund. This helps us respect our coaches’ time and allow other athletes to book in.
Privacy Policy
Privacy Policy
Last updated: [13th April 2025]
This Privacy Policy describes how THE LAB BASKETBALL FACILTY ABN: 22 422 439 774 ("we", "us", or "our") collects, uses, and discloses your information when you visit and use our website, hosted on the Wix platform.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
-
Your name
-
Email address
-
Phone number
-
Billing and shipping addresses (if applicable)
-
Any other information you provide via forms, email, or other communication channels
We may also collect non-personal information such as:
-
Browser type and version
-
IP address
-
Pages visited and time spent
-
Device type
-
Referring websites
This information may be collected via cookies or analytics tools (e.g., Google Analytics or Wix Analytics).
2. How We Collect Your Information
We may collect personal information when you:
-
Visit or browse our website
-
Contact us via forms or email
-
Subscribe to newsletters or updates
-
Purchase products or services
-
Interact with us on social media
3. How We Use Your Information
We may use your personal information to:
-
Provide and improve our services
-
Process transactions
-
Respond to inquiries or customer service requests
-
Send newsletters or marketing communications (only with your consent)
-
Monitor website performance and user behavior
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your information to:
-
Trusted third-party service providers who assist in operating our website (e.g., Wix, payment gateways, email platforms)
-
Law enforcement or government authorities if required by law
-
Parties in connection with a business transfer (e.g., sale, merger)
All third-party service providers are obligated to keep your data secure and only use it for the purposes we outline.
5. International Data Transfers
As we use the Wix platform and other third-party tools, your information may be transferred outside Australia (e.g., to servers in the US or Europe). We ensure any overseas recipients handle your information in accordance with applicable privacy laws.
6. Cookies and Tracking Technologies
Our website may use cookies to:
-
Enable website functionality
-
Understand user behavior
-
Improve your user experience
You can choose to disable cookies via your browser settings.
7. Access and Correction
You have the right to access and correct the personal information we hold about you. To make a request, please contact us at the email below. We will respond within a reasonable timeframe.
8. Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website. Please review it regularly.
10. Contact Us
If you have any questions about this policy or wish to access, update, or delete your personal information, please contact:
[Your Business Name]
Email: thelabfacility@yahoo.com
Website: thelabfacility.com.au
Location: 2 Hannabus Place Mulgrave NSW 2756